Effective Date: February 11, 2026
Introduction
Welcome to Epp Counseling, LLC! This Website Privacy Policy explains how we collect, use, protect, and retain personal information when you use our website. We are committed to safeguarding your privacy and handling website data responsibly in accordance with applicable Florida and U.S. privacy laws.
Important Notice for Clients: This policy applies to information collected through this website only. Client records, portal communications, and payments are handled through our secure client portal provider and are governed by that provider’s privacy and security policies and our separate Notice of Privacy Practices.
1. Information We Collect
We may collect the following types of information through this website:
- Personal Information: Information you voluntarily provide through website forms, such as your name, phone number, email address, or other contact details.
- Website Usage Information: Data from Google Analytics about how you interact with our website, including your IP address, browser type, pages visited, and time spent on our site.
We do not collect or process payment card or banking information through this website.
2. How We Use Your Information
We use information collected through this website to:
- Respond to inquiries and requests for information or services.
- Communicate about scheduling or general questions.
- Maintain website security and functionality.
- Improve website content and performance based on usage data.
- Meet legal and regulatory requirements.
We do not sell your personal information to third parties.
3. Disclosure of Your Information
We do not share your personal information with third parties except in the following circumstances:
- Service Providers: With trusted third-party vendors who provide services such as website hosting or analytics, and who are contractually obligated to safeguard the information.
- Legal Requirements: When disclosure is required by law, regulation, or legal process.
- Safety and Security: When necessary to protect the rights, property, or safety of our business, users, or others.
4. Google Analytics
We use Google Analytics to understand how visitors use our website and to improve user experience. Google Analytics uses cookies and similar technologies to collect information such as your IP address, browser type, pages visited, and time spent on our site. This data is aggregated and does not directly identify you.
If you prefer not to have your data collected by Google Analytics, you can opt out via the Google Analytics Opt-out Browser Add-on or by disabling cookies in your browser.
5. Data Security
We take appropriate administrative, technical, and physical measures to protect personal information collected through our website from unauthorized access, use, or disclosure. While we strive to protect your information, no method of transmission over the internet or method of electronic storage is completely secure.
6. Third-Party Links
Our website may contain links to external websites or services, including our secure client portal provider. We are not responsible for the content, security, or privacy practices of those third-party sites. Their privacy practices are governed by their own privacy policies. We encourage you to review those policies before providing personal information.
7. Communication Disclaimer
Submitting a form or contacting us through this website does not establish a therapist-client relationship. Website forms and standard email are not guaranteed to be secure. Please do not submit sensitive or confidential clinical information through website forms.
8. Changes to This Policy
We may update this Website Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Your continued use of the website after changes are posted constitutes acceptance of the updated policy.
Contact Information
For any questions or concerns, please contact us at:
Epp Counseling, LLC
5237 Summerlin Commons Blvd
Fort Myers, FL 33907
Phone: 239-933-7400
Email: rachele@eppcounseling.com
